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Shipping Policy

*Free shipping applies to orders within the contiguous U.S. states (not applicable to Hawaii or Alaska addresses)

Tracking Your Shipment

Once your order ships, you will receive a tracking email. Business days are Monday through Friday, excluding holidays.

U.S. Domestic Shipping

Shipping Method
Shipping Method Estimated Delivery Time* Tracking Available Insured
Standard Shipping 5–7 Business Days (add 5–10 days for APO/AE) Yes No

International Shipping Worldwide

Shipping Method
Shipping Method Estimated Delivery Time (Post-Dispatch) Tracking Available Insured
Standard Shipping 10–20 Business Days Yes Yes

Damaged or Defective Items

If your order arrives damaged or contains defective or incorrect items, please contact us at b2bhelp@toynk.com. We’ll work with you to resolve the issue.

Please note:

  • Refunds may be provided, minus shipping costs.
  • Replacements may be issued when possible, but additional shipping charges may apply.

All shipping policies apply only to orders placed at www.toynkb2b.com.

Shipping Account Options: Use Your Own vs. Toynk’s

Wholesale customers have the option to ship using Toynk’s carrier accounts or their own shipping account. Each option offers unique benefits:

Using Your Own Shipping Account – Benefits:

  • Greater Control & Visibility – Access full tracking, billing, and claims services directly through your carrier.
  • Streamlined Invoicing – Freight charges appear on your own carrier invoice for easier accounting.
  • Negotiated Rates – Use the discounted rates you’ve established with your shipping provider.
  • Custom Preferences – Select service levels and carriers that best fit your business needs.
  • Direct Claims Handling – Manage any claims under your own insurance and carrier relationship.

Using Toynk’s Shipping Account – Benefits:

  • Convenience – We handle all aspects of shipping and logistics for you.
  • No Setup Required – No need to supply carrier info or manage labels.
  • Single Invoice – All charges, including shipping, are included in your Toynk invoice for a consolidated billing experience.

To set up your account for third-party shipping, please email b2bhelp@toynk.com with your carrier name and account number.